With over 11,500 branches the Post Office is the biggest UK retail network, with more branches than all banks and building societies combined. The Post Office provides services central to peoples’ everyday lives; We offer the UK’s largest fee free cash withdrawal network through our 11,500 branches and over 2000 ATMs and 99% of UK bank customers can access their accounts at the Post Office. We provide financial services including savings, insurance, loans, mortgages and credit cards; Government services; telephony; foreign currency; travel insurance and mail services. Post Offices branches remain highly valued and trusted, and are the focal point of many communities.
Great service at this post office, I have sent a few parcels and they never disappoint.The gentlemen working at the post office counter is very patient and helpful.
MM
Miss May
Nov 20, 2025
5.0
Good
RP
Ruth Presland
Oct 21, 2024
5.0
friendly people working there, always helpful, not sure what the bad reviews are about never had any issues with the shop or sending stuff at the post office
SO
Shaheena Omar
Aug 2, 2023
1.0
I would definitely avoid this place. Customer service is so poor. I sent a parcel for guaranteed next day delivery but the recipient didn’t receive it until a week later.
Recently I returned some items back to Amazon via Royal Mail. They did not provide me with a receipt as proof. Amazon still haven’t received the items and I have no proof of postage.
SK
Salih Klisharo
Nov 22, 2022
1.0
staff dismissed my mail today at around 2 pm to process, and turned me away. How bad it is.
Frequently Asked Questions About Broadway Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
What are the operating hours of Broadway Post Office?
Broadway Post Office is open Monday to Friday from 8:30 AM to 5:30 PM, and on Saturday from 9:00 AM to 12:30 PM. It is closed on Sundays.
What payment methods are accepted at Broadway Post Office?
The branch accepts American Express, Android Pay, Apple Pay, cash, Maestro, Mastercard, and Visa.
Can I make cash withdrawals at Broadway Post Office and are there any charges?
You can withdraw cash at the Post Office without fees at the counter. However, some banks may charge withdrawal fees; please check with your bank.
How can I deposit a cheque at the Broadway Post Office?
Bring the cheque, a completed deposit slip if required by your bank, and a cheque deposit envelope to the branch. The staff will provide a receipt for your sealed cheque deposit envelope.
What is the Change Giving service offered at Broadway Post Office?
The Change Giving service allows business banking customers to exchange cash for coins at the Post Office through selected banks.
Are there ATMs near Broadway Post Office?
Yes, there are several ATMs near Broadway Post Office including an ATM directly linked to the Post Office and others nearby, making cash access convenient.
What nearby grocery stores can I visit around Broadway Post Office?
You can visit One Stop, a convenience and grocery store close to Broadway Post Office, perfect for quick shopping before or after visiting the branch.
Are there any nearby restaurants near Broadway Post Office for a meal or snack?
Yes, nearby eateries include Basilco pizza, Bamboo House (a Chinese and Asian restaurant), Mario's Food Planet, Basilco cafe, and United Pizza Plus offering various dining options.
Is there convenient public transport or locations near Broadway Post Office to help find the branch?
Broadway Post Office is located at 140 Broadway, Cardiff, a central area with many nearby businesses and services, making it easy to locate when visiting the neighborhood.
Does Broadway Post Office offer in-store pickup for any services?
Yes, Broadway Post Office provides in-store pickup services for certain products and services.
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